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Support centre

Support lines, remote support, service requests, manuals, software downloads and FAQ in one place.

Reach a specialist directly.

Call technical support for device, panel and plant faults; call software support for BetonicTCP, TeknoWEB and the scale software.

Technical support

Software support

Head office

Remote support in three steps.

We can look at many software and settings issues remotely. Open the connection only after speaking to our support line.

Download AnyDesk

  1. Call the support line

    Describe the problem; our operator will tell you if a remote connection is needed.

  2. Open AnyDesk

    Run AnyDesk on the plant computer. If it is not installed, download it from the official site.

  3. Share your ID

    Read the connection ID on screen to the operator and accept the request. Your system is then checked remotely.

Troubleshooting guide.

The troubleshooting steps and software messages from our manuals in one place. Type the symptom or the message you see on screen.

Full troubleshooting guide (25)

Service and fault request.

Give the device model and the fault; we will call you back by urgency. In an emergency, call the technical support line instead of waiting.

Track my request.

Check the status of your service request with the request number you were given and the last 4 digits of the phone number you entered in the form.

Document library.

Turkish and English user manuals, data sheets and calibration procedures for our devices and software.

18 documents

Software downloads.

Installers. We recommend speaking to our software support line before installing.

Installers are downloaded from Dropbox.

TeknoWEB login.

If your plant has a static IP, you can reach TeknoWEB over the internet with your authorised username and password.

TeknoWEB login

Frequently asked questions.

The most common questions about software, devices, licensing and support.

Software

How do I get daily production reports in BetonicTCP?

In BetonicTCP open "Reports > Production Reports", filter by date range, plant and recipe and generate the daily report. Reports can be exported to Excel or PDF.

When can I access TeknoWEB remotely?

TeknoWEB can be reached over the internet if the plant has a static IP. Login requires an authorised username and password; IP restriction and VPN can be added on request.

Devices and hardware

Calibration on my EAGLE or LION seems wrong. What should I do?

First check the load cell wiring and reference weights. Then repeat the zero and capacity calibration following the user manual. If the problem persists, call our technical support line.

Which printers work with the PANTHER truck scale indicator?

PANTHER works with thermal printers connected over serial (RS-232) or USB. See the user manual for supported models or ask our technical support line for the current list.

Licensing

What happens to my BetonicTCP or Tekno Kantar licence after a hardware change?

Licences are tied to the device or computer serial number. A new mainboard, disk or operating system may affect the licence. In that case send the new serial number and request a licence transfer.

Can a demo licence be extended?

Demo licences are for short trials. Depending on your project, an extension request is reviewed and a new period may be granted.

Technical support and service

How do I get remote support?

Call our technical support line, run the remote connection tool you are given (e.g. AnyDesk) and share your connection ID with the operator. Your system is then checked remotely.

Do you provide operator training?

Basic training is given to operators and maintenance staff during commissioning. Online sessions, documents and videos can be shared when needed.

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